Distribution information
Delivery Information of Mixo Cross-border Mall
I. Delivery Range
Mixo Cross-border Mall is committed to providing services for users around the world. Currently, our delivery range covers many countries and regions globally. In addition, for some cities where we offer local delivery services, we also provide efficient and convenient local delivery to meet the needs of local users for instant shopping.
II. Delivery Methods
(I) Cross-border Delivery
1. Standard Express: This is our most commonly used cross-border delivery method, applicable to most goods. Through cooperation with well-known international express companies, we ensure that your packages can be delivered within a reasonable time. Generally, it is expected that the packages will be delivered to you within 7 - 15 working days after the goods are shipped (the specific duration may vary due to factors such as the destination country, customs clearance process and peak logistics season).
2. Expedited Express: If you need to receive the goods urgently, you can choose the expedited express service. Although the cost is relatively high, it can significantly shorten the delivery time, and usually the goods can be delivered within 3 - 7 working days (also affected by the above factors).
3. Postal Parcel: For some goods that are not urgently needed and are light in weight and small in size, we offer the option of postal parcel delivery. Its delivery time is relatively long, approximately 15 - 30 working days, but it may have better accessibility and cost-effectiveness in some areas.
(II) Local Delivery
1. Instant Delivery: For local orders, we provide instant delivery service. Once you place an order and complete the payment, we will immediately arrange for nearby delivery personnel to pick up the goods and start the delivery. Generally, the goods can be delivered to your designated local receiving address within 1 - 3 hours (the delivery time may vary depending on factors such as order volume and traffic conditions).
2. Scheduled Delivery: If you want to receive the goods at a specific time, for example, you can make an appointment to receive the purchased items when you get home after work. You can choose the scheduled delivery service. You just need to specify the delivery time when placing an order, and we will arrange the delivery according to your requirements to ensure that the goods are delivered on time as you expect (please place your order in advance so that we can make proper arrangements. The specific time limit for placing an order will be determined according to the actual situation).
III. Delivery Fees
(I) Cross-border Delivery Fees
The delivery fees are determined according to the delivery method you choose, the weight and volume of the goods, as well as the delivery destination. When you place an order and settle the payment, the system will automatically calculate the corresponding delivery fees based on the details of your order and clearly display them in the total order price so that you can know in advance. We will regularly negotiate with our logistics partners to optimize the delivery fee structure and strive to provide you with more cost-effective delivery services.
(II) Local Delivery Fees
The local delivery fees are mainly calculated based on the delivery distance, the weight of the goods and the requirements for delivery time. The fee for instant delivery service is relatively high because of its high requirement for delivery timeliness. The fee for scheduled delivery will be determined comprehensively based on factors such as the specific time and distance you specify. Similarly, when you place an order and settle the payment, the system will clearly display the details of the local delivery fees for your reference and choice.
IV. Delivery Time
(I) Cross-border Delivery Time
1. Order Processing Time: Generally, within 1 - 3 working days after you successfully pay for the order, we will complete the order processing and package the goods for shipment.However, during promotional activities or when there is a large number of orders, the processing time may be slightly extended. We will make every effort to process your order as soon as possible.
2. Transportation Time: As mentioned above, the transportation time varies depending on different delivery methods. During the transportation process, you can check the transportation progress and the estimated delivery time of the package at any time by clicking on the logistics tracking link provided by the mall or entering the tracking number on the official website of the corresponding express company.
3. Customs Clearance Time: Since cross-border delivery involves the customs clearance process, it is difficult to accurately estimate this time. Generally speaking, the customs clearance process may take 1 - 7 working days, and the specific duration depends on factors such as the customs policies of the destination country, the types of goods and the accuracy of the declared information. We will assist you in providing necessary customs clearance documents and information, but the actual progress of customs clearance is still under the control of the customs department.
(II) Local Delivery Time
1. Instant Delivery: From the time when you successfully place an order and complete the payment to the time when the delivery personnel pick up the goods and set off, it is generally completed within 15 minutes. Then, depending on the delivery distance and traffic conditions, the goods are expected to be delivered to your designated local receiving address within 1 - 3 hours.
2. Scheduled Delivery: We will arrange the delivery plan in advance according to the delivery time you specify to ensure that the goods are delivered on time as you require. Before delivery, we will confirm the order information and delivery arrangements again to avoid delays.
V. Logistics Tracking
(I) Cross-border Delivery Logistics Tracking
We understand your concern about the package transportation process. Therefore, we provide a convenient logistics tracking service for every order. After the order is shipped, you will receive a notification email or text message containing the logistics tracking number and the tracking link. You just need to click on the link or enter the tracking number on the website of the relevant express company to get real-time information about the departure place of the package, the transit stations, the current location and the estimated delivery time, so that you can have a clear understanding of the delivery process of the goods.
(II) Local Delivery Logistics Tracking
For local delivery orders, you can also track the delivery progress of the goods at any time through the order tracking function provided by the mall or the real-time location information sent by the delivery personnel. After placing an order, you will receive relevant delivery prompt information, telling you how to track the order and obtain the real-time location of the delivery personnel, so that you can clearly know when the goods will be delivered to you.
VI. Special Circumstances
(I) Special Circumstances for Cross-border Delivery
1. Force Majeure: In rare cases, events such as natural disasters, wars, strikes, and government bans may lead to delivery delays or the inability to deliver normally. If such situations occur, we will notify you in a timely manner and negotiate with you to find solutions, such as refunding or waiting for the delivery to resume and then continuing to ship the goods.
2. Incorrect Address or Undeliverable: If the package cannot be delivered normally due to incorrect, incomplete receiving address or the inability to contact the recipient provided by you, the express company will try to contact you and rearrange the delivery. If multiple attempts still fail to deliver successfully, the package will be returned to us, and the additional costs incurred (such as round-trip freight) will be borne by you. Therefore, please carefully check the accuracy of the receiving address and contact information when placing an order.
(II) Special Circumstances for Local Delivery
1. Order Peak: During certain periods, such as holidays and promotional activity days, the volume of local delivery orders will increase significantly, which may lead to a slight extension of the delivery time. We will make advance arrangements for personnel and resources to minimize the impact on your delivery service, but we still hope for your understanding and patience.
2. Bad Weather: In the event of bad weather (such as heavy rain, heavy snow, strong wind, etc.), the speed of local delivery may be affected, and the delivery personnel will face difficulties in traveling and transportation. We will adjust the delivery plan according to the actual situation and try our best to complete the delivery task for you on the premise of ensuring the safety of the delivery personnel. Similarly, in this case, the delivery time may be extended, and we hope for your understanding.
3. Sudden Situations of Delivery Personnel: If the delivery personnel encounter sudden illness or other unexpected situations during the delivery process and are unable to continue the delivery task, we will promptly arrange other delivery personnel to take over to minimize the impact on the delivery of your goods, but it may still lead to a certain delivery delay. Please be aware of and understand this situation.